Privacy Policy

Effective Date: April 13, 2026

Servicemember Health Alliance ("SHA," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect information when you visit our website.

Information We Collect

Information You Provide

We may collect information you voluntarily provide when you:

  • Subscribe to our newsletter
  • Submit a contact form
  • Sign an open letter or advocacy form
  • Share your story or experience

This information may include your name, email address, state, affiliation or role, and any additional information you choose to provide in form submissions.

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

  • IP address and approximate location
  • Browser type, device type, and operating system
  • Pages visited, time spent, and referring URLs
  • Cookies and similar tracking technologies

How We Use Your Information

We use collected information to:

  • Respond to your inquiries and requests
  • Record open-letter or advocacy-form support that you choose to submit
  • Send newsletters and organizational updates (with your consent)
  • Improve our website and services
  • Comply with legal obligations

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies. Cookies are small data files stored on your device that help us operate the website and understand site traffic.

We use two categories of cookies:

  • Necessary Cookies: These are used for core website functionality, including page navigation and form submission. They do not store payment information and cannot be opted out of through the website banner.
  • Analytics Cookies: These help us understand how visitors use our website so we can improve content and performance. Google Analytics is configured to remain off unless you accept analytics cookies through the cookie banner.

You can also control cookie preferences through your browser settings. Disabling analytics cookies will not affect core website functionality.

Third-Party Service Providers

Servicemember Health Alliance uses the following third-party services to operate this website. Each service may collect and process certain data as described below. We encourage you to review their respective privacy policies.

  • Google Analytics - Website analytics, active only after cookie acceptance once SHA's own GA4 measurement ID is configured. Google may process usage data such as pages visited, session duration, device and browser information, and general geographic region. Privacy Policy: https://policies.google.com/privacy
  • Formspree - Contact and newsletter form processing, once SHA-specific endpoints are configured. Form submissions may include name, email address, subject, message content, and hidden form metadata used for routing. Privacy Policy: https://formspree.io/legal/privacy-policy
  • Jotform - Open-letter signature form processing, once a SHA-specific Jotform embed is configured. Open-letter submissions may include name, email address, state, affiliation or role, and other form fields used to record support for the advocacy initiative. Privacy Policy: https://www.jotform.com/privacy/

Donation processing: SHA does not currently operate an online donation processor through this website. This policy should be updated before any SHA-specific donation platform is launched.

Social Media Features

Our website includes links to social media platforms such as LinkedIn, X (Twitter), Facebook, and Instagram. These platforms may collect your IP address, record which page you are visiting on our site, and may set cookies to enable their features to function properly. Your interactions with these platforms are governed by the privacy policies of the respective companies providing them.

Third-Party Sharing

We do not sell your personal information. We may share information with:

  • Service providers who assist with website operations and form processing
  • Analytics providers (such as Google Analytics) to help us understand website usage
  • Legal authorities when required by law or to protect our rights

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including SSL/TLS encryption for data in transit, secure hosting infrastructure, and access controls limiting who can view personal data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

California Residents (CCPA)

If you are a California resident, you have the right to:

  • Know what personal information we collect and how it is used
  • Request deletion of your personal information
  • Opt out of the sale of personal information (we do not sell personal information)
  • Non-discrimination for exercising your privacy rights

European Residents (GDPR)

If you are located in the European Economic Area, you have additional rights including the right to access, correct, delete, or port your data, and the right to restrict or object to processing. To exercise these rights, please contact us using the information below. We will respond within 30 days of receiving your request. The data controller for this website is Servicemember Health Alliance.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy. Specifically:

  • Contact form submissions: Retained for up to 2 years, then deleted unless an ongoing relationship exists.
  • Open-letter and advocacy-form submissions: Retained for as long as reasonably necessary to document support for the initiative, maintain organizational records, or comply with legal obligations.
  • Newsletter subscriptions: Retained until you unsubscribe.
  • Analytics data: Retained in anonymized form for up to 26 months.

Children's Privacy

Our website is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of changes by posting the new Privacy Policy on this page and updating the effective date.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Servicemember Health Alliance
Email: info@servicememberhealthalliance.org